The most important information for urgent cases!

Most accidents happen at home. We'll tell you how to react correctly in an emergency.
One thing always remains the same: Keep calm!

Rescue and emergency services

In an emergency, if in doubt, don't hesitate and dial the correct emergency number. Remain calm and answer all questions from the person on the other end of the phone so that you can receive the fastest and best possible help.

emergency services
112

Fire department
112

Police
110

emergency service
116117

On-call duty wbg
07720 8503-0

Water damage & burst pipe

If you notice water damage, turn off the water supply if possible to prevent further leakage. Call 07720 8503-0 as soon as possible . We will dispatch a technician immediately.

Fire & Gas Odor

If you notice a fire inside the building or your apartment, immediately call the fire department at 112. Inform all residents in the building and leave the premises. Under no circumstances should you put yourself in danger by attempting to extinguish the fire yourself. The same applies if you smell gas and notice a leak. Immediately call the fire department and inform all residents in the building. Avoid ringing doorbells or turning on light switches. Instead, knock on your neighbors' doors. Only after the fire department has been alerted and you and all residents are safe should you contact wbg at 07720 8503-0.

Fire department
112

Power failure

First, check whether the power outage affects only your apartment or the entire building. Check your fuse box to ensure all fuses are in place. If the entire building is affected, or if you cannot identify the cause of the power outage in your apartment, please contact us at 07720 8503-0.

Heating failure

If the heating fails, it is not an emergency in the traditional sense. Close the windows, dress warmly, and cover yourself well. Do not use the oven or stove to heat the apartment. Notify wbg at 07720 8503-0.